DGTL AMSTERDAM

Apologies for the inconvenience you’re experiencing with downloading your ticket. We’re aware of this issue and are working to resolve it as soon as possible. You can download your tickets from here: https://account.paylogic.com/i-lost-my-tickets

Please note that DGTL recently switched from ticket provider. As a result, some visitors have purchased their tickets through Twelve Ticketing, while others have used See Tickets (Paylogic).

With Twelve Ticketing, tickets are immediately downloadable, whereas with See Tickets, they become available one day before the festival begins.

Nevertheless, tickets from both providers are valid for entry, and they can both be promptly listed on Ticketswap.

Please note that DGTL recently switched from ticket provider. As a result, some visitors have purchased their tickets through Twelve Ticketing, while others have used See Tickets (Paylogic).

With Twelve Ticketing, tickets are immediately downloadable, whereas with See Tickets, they become available one day before the festival begins.

Nevertheless, tickets from both providers are valid for entry, and they can both be promptly listed on Ticketswap.

You can either download your tickets or request a resend of the confirmation by entering your email address here.

Please note that DGTL recently switched from ticket provider. As a result, some visitors have purchased their tickets through Twelve Ticketing, while others have used See Tickets (Paylogic).

With Twelve Ticketing, tickets are immediately downloadable, whereas with See Tickets, they become available one day before the festival begins.

Nevertheless, tickets from both providers are valid for entry, and they can both be promptly listed on Ticketswap.

In the confirmation email, you’ll find a button labeled ‘Manage order’ or ‘Beheer bestelling’ at the bottom.

Clicking on it will take you to your MyOrder environment.

Unpersonalized tickets can be resold through TicketSwap or transferred to a friend by sending them an invitation in the personalization process by logging in at the bottom of our website (please take a look at the screenshots below)

Personalized tickets can be resold through TicketSwap or transferred to a friend in the MyOrder environment. Select Name Change (Naamswijziging) (please take a look at the screenshot below)

Please note that DGTL recently switched from ticket provider. As a result, some visitors have purchased their tickets through Twelve Ticketing, while others have used See Tickets (Paylogic).

With Twelve Ticketing, tickets are immediately downloadable, whereas with See Tickets, they become available one day before the festival begins.

Nevertheless, tickets from both providers are valid for entry, and they can both be promptly listed on Ticketswap.

DGTL Amsterdam 2024 will be held at the NDSM Docklands. Navigate to the following location: NDSM-Plein 85, 1033 WC Amsterdam.

Lost something at DGTL Amsterdam 2024? We will publish all found items online via iLost on April 3, 2024.

When your belongings are left in the locker during our event, they will be returned to our supplier, Elockers. You can retrieve them by filling out this form.

Contact lens solution is prohibited, but it can be obtained from the first aid station if needed. Plastic water bottles, umbrellas, deodorant cans, and perfume bottles are not allowed inside.

Yes, we care about all of you, so we thought about all of you. Gluten-free food will be available at the food court. All foods served during DGTL Amsterdam 2024 will be plant-based and biologically produced.

Please note that medicine will only be allowed into the premises if the package is sealed. Medicine that need to be stored in a fridge can be brought to the First Aid on site.

Yes, there are lockers available! You will find a lot of lockers just after the entrance of the festival where you can store your bag, clothes, and personal items. You can open and close your locker as many times as you want.

Please be aware that a separate locker is required for the night program. Remember to clear out your festival locker upon leaving the event site. You can obtain a new locker for the night.

Consider the environment before printing your tickets! We can scan your ticket directly from your phone. Keep in mind that you may not have an internet connection on site, so it is most convenient to download the ticket on your phone. If you prefer to print your ticket, you can do so as well.

There will be free tap water in all toilet areas.

We have a zero-tolerance policy towards drugs.

Please take care of your ears! With music above 87 dB, it is smart to use earplugs with a special music filter. With these earplugs, you can still hear the music perfectly; conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. During DGTL Amsterdam 2024, Alpine PartyPlug earplugs will be available at the merchandise stand. The PartyPlug earplugs are reusable so that you can protect your ears not only at DGTL but at other festivals as well. Love your ears!

Cigarettes will not be sold.

Ferry

From Amsterdam Central Station, you can easily take the ferry to NDSM. We will provide extra ferries, besides the regular schedule, to the festival from Amsterdam Central Station. The festival ferry will depart from the regular ferry platform directly behind Amsterdam Central Station. The ferries sail during the day, but also at night. You can check all the departure times live at https://pontveer.nl/, please do so before planning your trip.

From Amsterdam Central Station to the NDSM the sailing time is about fifteen minutes, and from the ferry it’s about a five-minute walk to the NDSM warehouse. The saling time from Amsterdam Central Station to Buiksloterweg is 5 minutes, and from the ferry it’s a 10 minute bike ride to the NDSM Warehouse.

Please be advised that waiting times might increase during peak hours, especially after the event ends. If you need to catch the last train home, be sure to take this into account.

For those attending the night program, you can check the ferry schedule in advance here. 

Bicycle

We recommend you to travel to the NDSM Docklands by bicycle. We advise you to take the ferry from Amsterdam Central station to ‘Buiksloterweg’ and cycle from there, or take the ferry from Pontsteiger to ‘Distelweg’ and then cycle from there. Note that bicycles are not allowed on the ferry towards central station from the NDSM. We’ve made sure there are designated areas to park your bike. Please listen to the instructions of our crew on site.

By car
We don’t recommend travelling to the event by car, as it’s not sustainable, and there will be no dedicated parking spaces for DGTL visitors available.

Uber / Kiss & ride

Are you taking an Uber, or is somebody dropping you off at the event site? The Uber drop off is at Ms. Tarnweg, and the kiss & ride drop off is at Tt. Vasumweg.

There will also be signs and traffic control to direct you to the right place. The on-site crew will ensure everyone can get off in a safe and organised fashion.

Taxi
If you take a taxi instead of an Uber, you can go to the crossroad between the NDSM-straat and Ms. van Riemsdijkweg. If you want to take a taxi home, this is also where you must go.

• No more tokens
• Pay with your debit or credit card
• Pay with your smartphone with Appe Pay

Please note: There will be top-up stations on the festival site where you can exchange your cash for a DGTL card to pay with.

Our mission is to provide a safe and enjoyable festival experience, and to positively impact the music industry. All of this, however, is not possible unless we create a environment that is safe and welcoming to all.

While on location at the Docklands, you’ll find members of our Awareness Crew walking around. You can also at any time reach out to our team leads and security personnel. We want to emphasize that nobody is allowed to occupy a space, mind, or body that has not been mutually agreed upon.

At DGTL, we believe in:

• A dancefloor for all
• A place to feel comfortable and free
• Exploring a curiosity for electronic music, art and culture
• A sustainable future

A safer dancefloor is a collective effort. Help us create an environment free from harassment, racism, homophobia, transphobia, ableism, and sexism. DGTL does not endorse or condone the use of illegal substances.

Social & collective responsibility

By entering our grounds, you agree to work towards the collective goal of creating safe(r) dancefloors for everyone. We strive for a festival experience in which we all, the visitors and organization keep each other accountable for our words and actions. We do not condone any form of verbal or physical harassment.

Harassment can be defined as words or actions that can come across as intimidating, confrontational or abusive to another person. Keep in mind that what someone else considered harassment may not be considered harassment by you.

 Consent culture

We are committed to enabling consent culture throughout DGTL Amsterdam. Consent is about respecting a person’s decisions and autonomy of their own body. It is obtained when the other party says an enthusiastic and conscious “Yes”, not when someone doesn’t say “No”. Consent is a mutual and ongoing dialogue, and can be withdrawn at any stage.

 Responsible and safe celebration

We have the freedom to make our own decisions as adults. We therefore expect our visitors to be conscious and responsible when entering our festival grounds. An amazing festival starts with taking the necessary precautions. When in doubt, less is always more.

Keep in mind that only you should have the say over what goes into your body; peer pressure is challenging to overcome. Additionally, don’t forget to regularly check up on your friends & other people around you. Make sure to drink enough water, but not too much – about 1 glass water per hour. Not feeling well? Please keep in mind that our awareness team and first aid is always here to help you, our visitor.

I am a journalist and would like to cover DGTL Amsterdam 2024.

This is possible. We would be happy to invite a selected few to the Docklands. Please send an email to hello@dgtl.nl to make a coverage request.

All our stages are accessible for people in wheelchairs. You can contact hello@dgtl.nl to receive more information.

Keep Your Valuables Close: Whether it’s your phone, wallet, or passport, always keep your valuables in zippered pockets or bags, and ensure they are within your line of sight.

Use Lockers: take advantage of them to store your valuables securely when you’re not using them.

As much as partying is fun, it’s never entirely without risks. That’s why it’s important to be aware of the risks, from blisters and dehydration to the use of alcohol and other drugs. For this reason, DGTL is a partner of Celebrate Safe.

Please take a look at their pillars for safe partying:

• Think for yourself, care about others
• Using alcohol or other drugs is never without risks
• I love my ears
• Take a break to cool and chill
• Know your limits and respect those of others
• Enjoy safe sex without regrets
• Security & crew will keep you safe
• The first aid team is your friend
• Get home safe: grab a ride
• Love your body: take time to recover

We care deeply for our planet, and therefore, DGTL aims to have zero waste. We kindly ask you to join our mission and therefore don’t bring any single-use items to the Docklands, such as balloons, flags, inflatable items etc.

At DGTL, we are highly aware of our environmental impacts. All year round, DGTL searches for the latest technological breakthroughs to close material loops. DGTL is a living lab for future city innovations, leaving behind a structural trace. If you want to join us in our mission for a better world, you can compensate for your means of travel to the Warehouse by clicking here.